Privacy Policy
What we collect
When you fill in the contact form on this site, we collect the name, email address, phone number and message you type into that form.
When you use the booking form on this site, we collect the first name, last name, email address and phone number you type into that form. If you choose to opt in to SMS messages, we also record that consent.
We do not collect payment card numbers or any other financial information through this site.
Why we collect it
Contact form submissions are used solely to reply to your enquiry. We use the name and contact details you provide to get back to you about the service you asked about.
Booking form submissions are used to schedule your appointment and to send you confirmation and reminder messages related to that appointment. If you opted in to marketing messages, we may also send you occasional offers or updates from Voltframe Electric.
Where your information is stored
The information you submit through the contact and booking forms is stored in the business's customer-relationship system. That system is password-protected and access is limited to the people who work at Voltframe Electric.
Live chat widget
This site includes a live-chat widget operated by the business's messaging provider. When you type a message into that widget, the text you enter is received and processed by that provider on behalf of Voltframe Electric. The same information-handling principles described in this policy apply to messages sent through the chat widget.
Cookies and similar tracking
This site may use cookies or similar browser storage for the following purposes:
- Chat widget. The live-chat widget sets cookies to maintain your session and remember whether you have interacted with the chat before.
- Analytics. This site may carry an analytics tag that collects anonymised data about page visits, such as which pages are viewed and how visitors navigate the site. This data is used to understand how the site is being used and to improve it. It does not identify you personally.
Most browsers let you control or delete cookies through their settings. Disabling cookies may affect the functionality of the chat widget.
SMS and phone numbers
Phone numbers collected on this site and any SMS consent you provide are never sold, rented or shared with third parties for their own marketing purposes. They are used only to send messages to the person who opted in, for the purposes described at the time of opt-in (appointment confirmations, reminders, service updates, or occasional offers if you chose that option).
You can opt out of SMS messages at any time by replying STOP to any message we send. Reply HELP for assistance.
How we protect your information
Forms on this site are served over an encrypted HTTPS connection, so the information you type travels securely between your browser and our servers. Once received, your data is held in the business's password-protected customer-relationship system. Access to that system is limited to the people who work at Voltframe Electric.
Your rights
You can ask us to correct or remove any personal information we hold about you. To do so, contact us by email or phone and we will respond as promptly as we can.
Changes to this policy
We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of the page. Continued use of this site after a change is posted means you accept the updated policy. If you have questions about any change, please contact us using the details above.